Term and Conditions

1. Who We Are

SurfFlex Shop is your go-to destination for premium bodyboarding and bodysurfing equipment, specializing in:

• Bodyboards for all skill levels (Beginner to Pro)
• Specialty fins (DaFiN, DMC, and more)
• Unique board shapes (Dolphin/Asymmetrical)
• Bodysurfing photography gear
• Performance accessories (Bicep/Wrist Leashes, etc.)

Our shop caters to wave enthusiasts worldwide (except some Asian countries and remote areas).

2. User Responsibilities

2.1 Account Information

When creating an account, you agree to:

• Provide accurate, current information
• Maintain password security
• Notify us immediately of unauthorized use

2.2 Acceptable Use

You agree not to:

• Use our site for illegal purposes
• Attempt to gain unauthorized access to our systems
• Interfere with other users’ enjoyment of the site
• Post false or misleading reviews

3. Products & Services

3.1 Product Descriptions

We strive for accuracy in:

• Product images and descriptions
• Technical specifications
• Pricing information

Note: Colors may vary slightly due to monitor settings, and all measurements are approximate.

3.2 Special Product Notes

• Custom Boards: Dolphin Shape/Asymmetrical boards are made-to-order and cannot be returned
• Fins/Flippers: Hygiene products – must be unused to qualify for returns
• Photography Equipment: Special return conditions apply (see Section 6)

4. Ordering & Payment

4.1 Order Process

Riding the ordering wave:

1. Add items to your cart
2. Proceed to checkout
3. Select shipping method
4. Complete payment
5. Receive order confirmation

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are secured with SSL encryption.

4.3 Pricing & Taxes

Prices are in USD and exclude:

• Shipping costs (unless order exceeds $50)
• Import duties/taxes (customer responsibility)

5. Shipping & Delivery

5.1 Processing Time

Orders ship within 1-2 business days (excluding weekends/holidays).

5.2 Shipping Options

Method	Cost	Carrier	Delivery Time
Standard	$12.95	DHL/FedEx	10-15 business days
Free Shipping	Free (orders >$50)	EMS	15-25 business days

5.3 Delivery Issues

If your gear doesn’t arrive:

• Check tracking information first
• Contact carrier with tracking number
• If unresolved, email us within 30 days

6. Returns & Refunds

6.1 Return Policy

We offer 15-day returns for most items, excluding:

• Used fins/flippers
• Custom-shaped boards
• Opened photography equipment

6.2 Return Process

1. Email [email protected] within 15 days
2. Include order number, photos, and reason
3. Wait for RMA approval (2 business days)
4. Ship items back with RMA number
5. Receive refund/exchange after inspection

7. Intellectual Property

All content on surfboardspromo.com is owned by SurfFlex Shop, including:

• Logos and branding
• Product designs and images
• Website content and layout

Unauthorized use may violate copyright, trademark, and other laws.

8. Liability Limitations

8.1 Product Use

SurfFlex Shop isn’t liable for:

• Injuries from improper product use
• Damage from product modifications
• Ocean conditions where products are used

8.2 Website Use

We’re not responsible for:

• Temporary website unavailability
• Technical issues beyond our control
• Third-party content links

9. Changes to Terms

We may update these terms occasionally. Continued use after changes means you accept the new terms. We’ll notify you of significant changes via email or site notice.

10. Contact Us

Questions about these terms? Reach out:

• Email: [email protected]
• Mail: 3301 Park Avenue, San Jose, US 87565